We send the item comes with tracking number, which can be tracked delivery status whole journey. When you place an order, plase choose a shipping method and pay for the order including the shipping fee (except free shipping). Generrally we will send the item within 3 working days once your payment is completed, if over the time we will inform in advance. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We wiil not refund charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties. If want to return or replacement, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss.In addition, before returning, first please confirm with us for detailed information including order number, our recipient information. After returning please send us right tracking number. The buyer will be responsible for the shipping fees to return or replace the items. We provide 12-month free maintenance for massage device, during this time if the item damaged by itself, buyer can send to us repair for free, the returning shipping cost need buyer to pay. If the item damaged by man made, we also supply maintenance for parts, the cost for part & shipping, need buyer to pay. Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair them ASAP Feedback is very important to us. Please leave feedback and 5 stars if you are satisfied wiht our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.